Answer with your business in mind.
Shape greetings, knowledge, and response behavior around your services rather than a generic phone tree.
AI RECEPTIONISTZENAGE ENGAGE / PRODUCT DIRECTION
Be there when business calls.
Zenage Engage is the AI receptionist and conversation engine for the moments when customers need an answer, a booking, or a person.
02 / ZENAGE ENGAGEOPERATING VIEW
INCOMING CALLA useful answer, every time.The receptionist uses the business knowledge you provide, captures what matters, and follows the routing and booking rules you choose.
01Answer calls↗
02Qualify intent↗
03Book or route↗
INDEPENDENT BY DESIGNZENAGE.CO
THE CONVERSATION SURFACE
Every call can leave the next step clearer.
Engage gives a business its own receptionist workflow. It can handle inbound calls, preserve context, and bring people in when a situation needs them.
01Configure the receptionist
02Qualify and route calls
03Manage bookings and call history
WHAT ENGAGE IS BUILT FOR
Focused work. Clear purpose.
A dedicated operating surface for the moments this product owns.
Know when a person is needed.
Capture the purpose of a call and route or escalate according to the business rules you set.
QUALIFICATION & ESCALATIONTurn a call into an action.
Support appointment and follow-up workflows while keeping the call context available to the authorized team.
BOOKINGS & FOLLOW-UPReach out when licensed.
Outbound calling campaigns are a separate Engage capability, with their own plan, eligibility, and usage controls.
SEPARATE CAPABILITYFOLLOW THE WORK
See a call find its next step.
Explore a sample inbound call path. The preview illustrates the product direction and does not place a call or configure a provider.
ZENAGE ENGAGE / EXAMPLE FLOW01 — 03
INBOUND
Call answered
The caller hears a response shaped around the business and its configured services.
STEP 01 / 03SOURCE CONTEXT RETAINED ↗
INDEPENDENT. CONNECTED BY CHOICE.
Strong on its own. Better together when it helps.
A receptionist without a CRM dependency.
Engage can capture contacts, manage calls, handle bookings, and keep its own operational context without a Reach subscription.
- Inbound receptionist
- Call capture and history
- Booking and escalation
A richer path when you choose it.
With the right subscriptions and permissions, a reviewed Reach lead list can prepare an eligible outbound draft, while selected Engage context can inform customer work in Reach.
- Reviewed lead-to-call preparation
- Selected call-to-CRM context
- Signals analysis with access checks
TOOLS & CONNECTIONS
The tools around Engage.
Connection status depends on product access, account setup, provider permission, and the operation being used. Catalog entries do not imply a live connection.
Retell AI
Provider-backed voice workflows use a managed connection and reviewed publication path; customer availability depends on setup and qualification.
Administrator configuredZenage Reach
A reviewed relationship can become an eligible voice follow-up draft when outbound capability, consent, and roles permit it.
Permission and plan dependentBookings + call context
Engage keeps its own receptionist, call, and contact context so it can work without a Reach subscription.
Product ownedAsk our team about the current readiness of a specific connection for your workspace. Contact Zenage ↗
COMMON QUESTIONS
Good to know.
Can Engage work without Reach?
Yes. The receptionist, its contacts, bookings, and call history are useful on their own.
Is outbound included with every receptionist plan?
No. Outbound campaigns are separately controlled by the purchased Engage capabilities and eligibility rules.
Does a call automatically expose its recording in Reach?
No. Call recordings and transcripts remain Engage-owned and require Engage record permissions. Connected handoffs share only selected, authorized context.
ZENAGE ENGAGE / ONE OPERATING SURFACE
Make the next call count.
Explore how Engage fits the operating environment while standing strong on its own.